Refund and Return Policy
Effective Date: November 13, 2026
At RMVELTRIX, customer satisfaction is important to us. We want every customer to enjoy a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
This Refund and Return Policy explains the conditions and procedures for returning products, requesting exchanges, and receiving refunds for purchases made through https://rmveltrix.com.
1. Return Eligibility
Customers may request a return or exchange if their purchased product meets the following conditions:
The product is damaged or defective upon delivery.
The wrong product has been delivered.
The product received is significantly different from the product ordered.
The product has missing parts or accessories that were included in the original order.
To be eligible for a return, the following conditions must generally be met:
The product must be unused and unworn.
The product must be returned in its original condition.
Original packaging, tags, and accessories must be included.
Proof of purchase or order confirmation must be provided.
The return request must be submitted within [7 days] of receiving the product.
Products that do not meet the return eligibility requirements may be rejected.
2. Non-Returnable Products
Certain products may not be eligible for return or exchange, including:
Products damaged due to improper handling by the customer.
Watches showing signs of wear, scratches, or physical damage caused after delivery.
Products returned without original packaging or included accessories.
Products modified, repaired, or tampered with by unauthorized persons.
Products returned after the applicable return period.
This does not affect any rights customers may have under applicable consumer protection laws.
3. Damaged or Defective Products
We take care to ensure that every order is properly inspected and packaged before dispatch.
If you receive a damaged or defective watch, please contact our customer support team within [48 hours] of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
Clear photographs of the damaged or defective product.
Photographs of the packaging, if damaged.
A brief explanation of the issue.
An unboxing video, if available.
After reviewing your request, our team will inform you about the available resolution, which may include a replacement, exchange, repair, or refund, as appropriate.
4. Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us
Contact our customer support team with your order number and reason for requesting a return.
Step 2: Request Review
Our team will review your request and confirm whether the product is eligible for return.
Step 3: Return Instructions
If your return is approved, we will provide the return shipping instructions and relevant return address.
Step 4: Product Inspection
Once we receive the returned product, our team will inspect its condition and verify the return request.
Step 5: Refund or Replacement
After successful inspection and approval, we will proceed with the applicable refund or replacement.
Please do not send products back without first contacting our customer support team.
5. Refund Policy
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If your refund is approved:
The refund will generally be issued to the original payment method.
Refund processing will begin after approval.
The time required for the amount to appear in your account may depend on your bank or payment provider.
Shipping charges may be non-refundable where permitted by applicable law.
For Cash on Delivery orders, approved refunds may be processed through an appropriate bank transfer or another mutually agreed payment method.
6. Refund Processing Time
Approved refunds are generally initiated within 5–10 business days after return inspection and approval.
However, the actual time required for the refunded amount to reflect in your account may vary depending on your bank, payment gateway, or financial institution.
If you have not received your refund within the expected period, please contact our customer support team.
7. Exchange Policy
If you receive an eligible defective, damaged, or incorrect product, you may request an exchange, subject to product availability and applicable consumer rights.
Exchange requests must:
Be submitted within the applicable return period.
Include the original order details.
Meet the product return eligibility requirements.
Be approved by our customer support team.
If the same product is unavailable, we will discuss an appropriate alternative resolution with you.
8. Order Cancellation Policy
Customers may request cancellation before their order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may contact our support team to discuss available options under this policy.
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our refund procedures.
9. Return Shipping Charges
Return shipping arrangements and costs will depend on the reason for the return.
If the product is defective, damaged, or incorrect due to our error, RMVELTRIX will arrange or cover reasonable return shipping costs, as applicable.
For other approved returns, return shipping charges may be the customer’s responsibility, where permitted by applicable law.
Customers should use appropriate packaging to protect the watch during return shipping.
10. Warranty and Product Issues
Any warranty offered on a particular watch will be subject to the warranty terms communicated with that product.
Normal wear and tear, accidental damage, misuse, unauthorized repairs, and physical damage may not be covered under applicable warranty terms.
Please refer to the relevant product or warranty information for additional details.
11. Rejected Return Requests
RMVELTRIX reserves the right to reject return requests that do not meet the applicable eligibility requirements.
If a returned product is found to be damaged due to customer misuse, incomplete, or inconsistent with the approved return request, we may decline the return, subject to applicable consumer protection laws.
12. Changes to This Policy
RMVELTRIX reserves the right to update or modify this Refund and Return Policy from time to time.
Any changes will be published on this page with an updated effective date.
Customers are encouraged to review this policy before placing an order.
13. Contact Us
If you have questions or need assistance regarding returns, exchanges, or refunds, please contact our customer support team.
Brand Name: RMVELTRIX
Website: https://rmveltrix.com
Email: info@rmveltrix.com
Phone: 9429208259
Business Address: T-6 Siddheswar Plaza, Near Super Bakery, New VIP Road, Vadodara-390019
We appreciate your trust in RMVELTRIX and are committed to providing a reliable and satisfying shopping experience.
RMVELTRIX – Timeless Style. Modern Elegance.